FAQ

YOUR KEY QUESTIONS ANSWERED

Who founded Dunn's Famous Montreal Restaurant?

Myer Dunn, a culinary visionary, founded Dunn's Famous Montreal Restaurant in 1927.
His unique recipes and commitment to quality laid the foundation for our enduring success.

What sets Dunn's smoked meat apart from others?

Dunn's smoked meat is legendary for its authenticity. We follow Myer Dunn's old-fashioned family
recipe, ensuring each bite is a taste of tradition and excellence.

Can I customize my order at Dunn's?

Absolutely! We welcome special orders and requests to tailor your meal to your preferences.
Just let us know how you'd like it, and we'll make it just right for you.

Do you offer catering services?

Yes, we do! Our catering services bring the authentic flavors of Dunn's to your special events,
whether it's a corporate luncheon, family gathering, or any other occasion. Check out our
catering menu for more details.

How do I stay updated on Dunn's news and promotions?

To stay informed about Dunn's news, special offers, and promotions, follow us on social media, subscribe to our newsletter, or visit our website regularly. We're committed to keeping you in the loop.

Can I find Dunn's products in retail stores?

Yes, you can! We are expanding our retail offerings, and soon you'll be able to enjoy Dunn's products in the comfort of your own home. Look for our retail line at stores like Costco and Metro Canada.

Are there any rewards or loyalty programs for customers?

We appreciate your loyalty and are actively working on launching a rewards program to show our gratitude. Stay tuned for updates on this exciting initiative!

 How can I inquire about franchise opportunities with Dunn's?

If you're interested in becoming a Dunn's franchisee, please visit our franchising page for more information and contact details. We're eager to explore potential partnerships with you.

What are Dunn's hours of operation?

Our hours may vary by location, so it's best to check the specific Dunn's location you plan to visit. You can find location-specific information on our website under "Locations."

Where can I find Dunn's signature retail products for purchase?

You can discover the full range of Dunn's distinctive retail products at several select locations detailed on our Retail page. Browse through our list of locations to identify the most convenient spot for you to visit and indulge in the authentic taste of Dunn's at home.

Is the selection of products consistent across all Dunn’s retail locations?

At Dunn’s, we aim to offer a comprehensive selection of our beloved products at every retail outlet. However, the availability of specific items may differ from one location to another. To ensure that you can purchase your preferred products, we encourage you to visit our Retail page where you can find updated information on the product assortment at each location. This way, you can plan your visit with confidence, knowing what delicious offerings await you.

Can I reserve items to pick up at a Dunn's location?

Some locations may offer the option to reserve items for pickup. Please contact the location directly to inquire about their reservation policy.

Do Dunn's retail locations offer taste samples of the products?

Sampling policies vary by location. We suggest contacting the location directly to see if they are currently offering samples of our products.

How should I store my Dunn's smoked meat once purchased?

Our smoked meat should be kept refrigerated if it's to be consumed within a few days, or it can be frozen for longer storage. Follow the storage instructions on the packaging for best results.

Is there nutritional and allergen information available for Dunn's products at retail locations?

Yes, nutritional and allergen information is provided on the packaging of our retail products. If you have further questions, feel free to contact us, or speak to the staff at the retail outlet that you selected.

If I have a food allergy, how can I ensure Dunn's products are safe for me?

Please consult the allergen labeling on our products. For more detailed information, ask the staff at the retail location, or contact our customer service before making your purchase.

Do retail locations offer discounts for bulk purchases?

Bulk purchase policies can vary. Please contact the specific location where you'd like to make your purchase to inquire about any potential discounts for large orders.

How can I find out about promotions or new product launches at Dunn's retail locations?

The best way to stay informed about promotions and new products is by subscribing to Dunn's Newsletter. You can also follow us on social media for the latest updates.

What kind of events do you cater to?

Dunn's Catering offers services for a wide array of events, including but not limited to corporate functions, family gatherings, weddings, birthdays, holiday parties, and community events.

Can I customize the catering menu for my event?

Absolutely! We pride ourselves on our commitment to personalization. While we offer fixed menus for simplicity, we are happy to accommodate special orders and requests to ensure the menu is tailored to the needs of your event.

How much advance notice do you require for catering orders?

We generally ask for at least 48 hours of notice for small events and at least a week for large events. However, we understand that sometimes last-minute needs arise, so feel free to reach out, and we'll do our best to accommodate you.

Is there a minimum number of guests required for catering?

No, we cater to events of all sizes. Our team can advise on menu options and quantities based on the number of guests you expect.

Do you provide on-site food preparation and carving?

Yes, we offer on-site smoked meat carving by our professional carvers as an optional service to truly elevate your event experience. Please mention this request when filling out the Catering Inquiry Form.

What areas do you serve?

Dunn's Catering primarily serves the Montreal area. Please contact us for more information regarding catering outside this area.

Can Dunn's Catering accommodate last-minute changes to my event?

We understand that event details can change. While we are as flexible as possible, last-minute changes may be subject to availability and could incur additional costs.

Are servers and staff included in the catering service?

Our basic catering service includes delivery and setup. Full-service catering with staff for service and clean-up can be arranged upon request. Details and pricing will be discussed during the catering consultation.

How are the food and supplies transported to the event site?

Dunn's Catering ensures that all items are transported safely and according to health standards, using refrigerated vehicles if necessary, to maintain the quality and integrity of the food.

Do you provide plates, utensils, and napkins?

Yes, we can provide all the necessary disposables upon request. If you require rental equipment such as glassware, silverware, or linens, we can arrange this for an additional fee.

What is your cancellation policy?

Cancellations must be made within a specified timeframe before the event to avoid charges. Please refer to your catering agreement for the detailed cancellation policy.

How do I start the catering process?

You can begin by filling out the Catering Inquiry Form on our website with your event details. Our catering team will then reach out to discuss your needs and how we can best serve you.

Why should I consider opening a Dunn's Restaurant?

Dunn's offers a unique opportunity to serve our famous smoked meat and complementary menu items with limited competition. You're not just buying a job; you're investing in a business with multiple revenue streams and potential for 24-hour operations.

Do I need previous entrepreneurial experience to franchise with Dunn's?

No, Dunn's offers a turn-key solution. We assist with location selection, marketing plans, store design, equipment procurement, staff training, and store opening support.

What is the estimated cost to build out a Dunn's restaurant?

Costs vary based on location size, concept, décor, and existing conditions. Typically, investments for an 800 to 3500-square-foot space, including the franchise fee, range from $150,000 to $800,000.

How long is the franchise agreement, and what are the royalty and advertising fees?

The franchise agreement has a ten-year term with an available ten-year renewal option. You'll pay a 5% annual royalty fee on Net Revenue. Additionally, there's a 2% Marketing/Promotion fund fee and a requirement to spend 1% of annual Gross Revenue on local advertising.

Who is responsible for finding a location and negotiating the lease?

Dunn's assists in identifying suitable locations but franchisees are responsible for lease negotiations. We have relationships with Commercial Real Estate Firms and can help connect you to our network.

Is financing available, and how long does it take to build a Dunn's restaurant?

We assist with financing applications, but you're responsible for funding the franchise. Construction times vary; it takes approximately 12-16 weeks for Dunn's 1927 & 2.0 restaurants and 6-8 weeks for Dunn's Grab & Go.

Where can I open a Dunn's restaurant, and where do I source equipment and supplies?

We offer franchises in Canada, the USA, and internationally. All equipment and supplies are purchased from approved vendors.

What are the next steps to becoming a Dunn's franchisee?

Follow these steps:

  • Complete the Franchise Inquiry Form.
  • Attend a Discovery Meeting at our Head Office.
  • Review and sign the Franchise Disclosure Document (FDD) and Franchise Agreement.
  • Submit a Formal Franchise Application for review.
  • Receive applicant approval.
  • Sign the finalized Franchise Agreement with payment of required franchise fees.
  • Commence activities to develop your Dunn's franchise location.